Insights gathered during the discovery phase are applied in the shaping phase. Keep the design qualities in mind and use the design tools to facilitate you during the design process of your product or service.
Keep in mind:
i. Perform the shaping activities in small you groups. The interactions with and between other people could give you interesting insights.
ii. You do not have to come up with the perfect solution(s) right away. Usuall works with an iterative design process. Too high expectations will block the creative process. Be positive, start the process and allow yourself and other people to make mistakes. This is the best manner to come to a good design in the end,
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